This unit covers the competencies required to apply communication skills. It involves applying
communication channels, written, non-verbal, oral, and group communication skills.
This unit introduces learners to the principles, processes, and practical applications of effective communication in academic, professional, and social contexts. It equips learners with the ability to communicate clearly, confidently, and appropriately using verbal, non-verbal, and written communication methods.
The unit explores the communication process, including the sender, message, channel, receiver, feedback, and barriers to communication. Learners develop skills in listening, speaking, reading, and writing, as well as understanding body language, tone, and interpersonal dynamics. Emphasis is placed on clarity, accuracy, empathy, and professionalism.
Learners are also guided on selecting appropriate communication channels, preparing formal and informal documents, participating in meetings, delivering presentations, and handling workplace communication effectively. The unit promotes teamwork, conflict resolution, cultural sensitivity, and ethical communication practices.